Return and Refund Policy

Effective Date: July 26, 2026

At PARAMS Measuring Instruments & Equipments, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Customers may request a return only if the product received is damaged, defective, incorrect, or significantly different from the item ordered. Return requests must be made within 7 days of receiving the product.

To initiate a return, please contact us with your order details, invoice, and clear photographs or videos showing the issue.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Used or damaged products not caused during delivery.
• Products damaged due to improper handling or misuse.
• Calibration certificates issued for instruments.
• Customized or special-order products.
• Products purchased under clearance or special promotional offers (unless damaged or defective).
• Consumable laboratory items once opened or used.

3. Inspection & Approval

Once the returned product is received, our technical team will inspect it to verify the reported issue. If the return request is approved, we will proceed with a replacement, repair, store credit, or refund, depending on the circumstances and product availability.

4. Refunds

Approved refunds will be processed using the original payment method whenever possible. Refunds are generally processed within 7–10 business days after approval. The time required for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Replacement

If a product is found to be defective, damaged during transit, or incorrectly supplied, we will arrange a replacement subject to product availability. If the same product is unavailable, an alternative product or refund may be offered.

6. Cancellation Policy

Orders may be cancelled before dispatch by contacting our sales team. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

7. Shipping Charges

Shipping charges, courier fees, and handling charges are generally non-refundable unless the return is due to an error on our part, such as an incorrect or defective product supplied by us.

8. Repair & Calibration Services

Charges paid for completed repair services, calibration services, inspection, testing, or certification are generally non-refundable once the service has been performed. If there is any issue with the service provided, please contact us, and we will make reasonable efforts to resolve your concern.

9. Damaged Shipments

If your package arrives damaged or appears to have been tampered with, please notify the delivery personnel (where possible) and contact us immediately. We recommend taking photographs of the package and product before opening or using it.

10. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

PARAMS Measuring Instruments & Equipments

Email: paramsmeasuringinstrument@gmail.com

Phone: +91 63835 64977

Address:
82, First Floor, Yadhaval Street,
Padi, Chennai – 600 050,
Tamil Nadu, India